FiberContact / Consulting

Services

From the initial needs analysis to long-term support – FiberContact accompanies companies in selecting, implementing and further developing suitable communication and digital solutions.

Consulting process01 — 09
  1. 01
    Analyse

    Needs & Needs Analysis

    We analyse your current situation, requirements and goals to determine what your company actually needs.

    • Existing structures & contracts
    • Company and employee requirements
    • Communication and digital needs
    • Future requirements & growth
  2. 02
    Review

    Analysis of Existing Solutions

    We review existing solutions for scope of services, costs and actual usage.

    • Existing providers & contracts
    • Services in use
    • Optimisation and savings potential
    • Possible weak points and duplicate structures
  3. 03
    Compare

    Provider & Solution Comparison

    We compare suitable providers and solutions based on your individual requirements.

    • Scope of services & features
    • Costs & contract terms
    • Technical prerequisites
    • Scalability & long-term suitability
  4. 04
    Develop

    Individual Solution Development

    From the suitable options, we develop an overall solution tailored to your company.

    • Individual configuration
    • Combination of different solutions
    • Consideration of existing systems
    • Alignment with your business goals
  5. 05
    Evaluate economically

    Cost & Potential Analysis

    We look not only at costs, but also at potential for efficiency and optimisation.

    • Ongoing & one-off costs
    • Savings potential
    • Efficiency gains
    • Cost-performance ratio
  6. 06
    Implement

    Implementation & Coordination

    We accompany the implementation and coordinate the necessary steps with the respective providers and partners.

    • Provider switch & contract transfer
    • Provisioning & setup
    • Number and line porting
    • Coordination of the partners involved
  7. 07
    Connect

    Integration & Networking

    We help connect different communication and digital solutions in a meaningful way.

    • Connecting existing systems
    • Bringing communication channels together
    • Optimising digital processes
    • Aligning solutions with each other
  8. 08
    Optimise

    Optimisation & Further Development

    Even after implementation, we check where existing solutions can be developed further and adapted to new requirements.

    • New requirements & locations
    • Extensions & additional users
    • New technologies and solutions
    • Ongoing optimisation
  9. 09
    Support

    Central Support

    FiberContact remains your central point of contact for your telecommunications and digital business solutions.

    • One contact for different topics
    • Support with changes and extensions
    • Coordination with providers and partners
    • Long-term personal support

Use case · Illustrative & anonymised

How individual solutions become a connected infrastructure

An illustrative use case shows how FiberContact accompanies companies from analysis to the right overall solution.

CompanyInternetTelephonyMobileCRMAIHardware

Starting point

Starting point

Many systems. No big picture.

A mid-sized property management company uses various telecommunications and digital solutions. The individual systems work – but they are not aligned with each other.

  • Multiple providers
  • Separate systems
  • Manual processes
  • Different contacts

The challenge: many individual solutions, but no shared digital infrastructure.

Before

  • Multiple providers
  • Separate systems
  • Manual processes
  • Different contacts
  • Confusing structures

After

  • Connected infrastructure
  • Coordinated solutions
  • Central communication
  • Scalable systems
  • One central point of contact

Digitalisation, connected thinking.

FiberContact connects telecommunications, digital business solutions and hardware into an infrastructure that suits the company.

Your digital infrastructure – one point of contact.

Get your infrastructure analysed

Network

Our partners

For different requirements, we draw on suitable solutions and technology partners. FiberContact remains your central point of contact.